PlayerEdge Support

Your account

• Forgot your password? On the sign-in screen choose "Forgot password?" and we'll email you a link to sign in; then set a new password in Profile.
• Change your username or password, or sign out: Profile, then Account. "Sign out of all devices" ends every session.
• Delete your account: Profile, then Delete account. The privacy policy lists exactly what is deleted.
• Think someone else used your account? Change your password (which signs out other devices) and email us.

PlayerEdge Pro and payments

• Is PlayerEdge free? Yes. Pro is optional: no ads, unlimited chips and more from every reward.
• Cancel Pro: Profile, then PlayerEdge Pro, then Manage subscription.
• Refunds: no refunds for change of mind, but tell us if something is wrong with Pro or a charge; see the refund policy.
• Paid but not Pro? Make sure you're signed in to the account you paid with, then reopen PlayerEdge. If it still isn't on after a few minutes, email us with your Paddle receipt.

Edge-Cash, ads and rewards

• Edge-Cash has no cash value and can't be withdrawn or exchanged for money; see the terms.
• A rewarded ad gave me nothing: the reward is added once the ad has played to the end. There is a daily limit, and sometimes no ad is available. If you finished one and nothing arrived, email us with roughly when.
• Ad choices: Profile, then Privacy & ad choices (shown where Google's consent message applies). On iPhone you can also refuse tracking in Settings, then Privacy & Security, then Tracking.
• Invite rewards: you get a Diamond Case Key when a friend creates a new account with your invite link (Profile, then Friends), up to the daily limit shown there.

Safety

To report or block a player, open their profile, a trade offer, a friend request or their seat at the table. We review every report within 24 hours. For anything urgent, email us.